Saturday, December 5, 2015
Friday, December 4, 2015
iStock technical issues
It happened with me for the first time.
I was very confused.
Most don't want to have any problems with New Year's illustrations right before the holiday.
But, as it happens, I saw a not so pleasant message on my monitor:
"We looked really hard. But it appears the page you seek doesn't exist anymore. You can continue on to iStock.com or report this 404 error to Customer Support."
Oh no! My funny "Fire Monkey", my dear "Cat on a Big Smiling Apple"! Only approved! My poor vector darlings:))
I wrote to Customer Support. Described my problem there. Then started looking for solution to similar problems in the Internet.
People say that this problem does happen sometimes with new pictures. Ok, but what am I to do?
I decided to try the tip, where you need to go to the edit page, find description of the file, change it and save.
I added one more tag, edited the description and saved.
It worked, my friends!
Now the pages with two problem files open fine. And I can see that:
Mozilla Firefox page with "new view" shows me that:
"The page isn't redirecting properly. Firefox has detected that the server is redirecting the request for this address in a way that will never complete."
And Google Chrome page shows me that:
"ERR_TOO_MANY_REDIRECTS"
(And that is one of my New Year's illustrations, by the way! There is so little time before holiday!)
I found the only way I can see my file:
To see it, I need to switch site to classic view before.
Not the most convenient solution. And obviously temporary. And it worked in Firefox, but don't worked in Chrome...
Now I'm waiting for help from the support.
And my "Cat with Chinese Lanterns" waiting with me:))
I was very confused.
Most don't want to have any problems with New Year's illustrations right before the holiday.
But, as it happens, I saw a not so pleasant message on my monitor:
"We looked really hard. But it appears the page you seek doesn't exist anymore. You can continue on to iStock.com or report this 404 error to Customer Support."
Oh no! My funny "Fire Monkey", my dear "Cat on a Big Smiling Apple"! Only approved! My poor vector darlings:))
I wrote to Customer Support. Described my problem there. Then started looking for solution to similar problems in the Internet.
People say that this problem does happen sometimes with new pictures. Ok, but what am I to do?
I decided to try the tip, where you need to go to the edit page, find description of the file, change it and save.
I added one more tag, edited the description and saved.
It worked, my friends!
Now the pages with two problem files open fine. And I can see that:
And that:
But!
There is another file with page opening problem.Mozilla Firefox page with "new view" shows me that:
"The page isn't redirecting properly. Firefox has detected that the server is redirecting the request for this address in a way that will never complete."
And Google Chrome page shows me that:
"ERR_TOO_MANY_REDIRECTS"
(And that is one of my New Year's illustrations, by the way! There is so little time before holiday!)
I found the only way I can see my file:
To see it, I need to switch site to classic view before.
Not the most convenient solution. And obviously temporary. And it worked in Firefox, but don't worked in Chrome...
Now I'm waiting for help from the support.
And my "Cat with Chinese Lanterns" waiting with me:))
UPD: iStock's support is excellent! I thank them very much. All fixed, everything works.
Maybe it sounds too simple, but calling (or writing) support is often the best way to solve the problem.
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